LIMITED WARRANTY
Imagine Surf works very hard to build quality products you can trust but we also know that things can go wrong on occasion. When rare issues arise that are due to workmanship and manufacturing, we will stand by our product to the extent of the following limited warranty policy.
Imagine Surf warrants that our products, when purchased from an authorized Imagine Surf dealer by a retail customer, will be free from defects in materials and workmanship for a period of one (1) year from the date of purchase by the original retail customer. This warranty is solely for the benefit of the original retail purchaser and may not be reassigned to any other.
For retail customer Limited Warranty claims, proof of purchase from an authorized Imagine Surf dealer is required. If the date of purchase cannot be established, Imagine Surf will make a determination based upon on the last production year of the particular model or on the condition of the equipment claimed. All returns must be made through Imagine Surf authorized dealers within 30 days of the defect becoming apparent.
If you have any questions about the Imagine Surf Limited Warranty or procedures for making claims thereunder, please contact Imagine Surf at support@Imaginesurf.com. The Imagine Surf Team will determine if a product is covered under this Limited Warranty. If covered, Imagine Surf will, at Imagine Surf’s sole option, repair or replace the product in question.
THE FOREGOING LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WRITTEN, ORAL OR IMPLIED AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. IN NO EVENT SHALL IMAGINE SURF BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY OR EXEMPLARY DAMAGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE including, without limitation, loss to property other than this product, loss of use of said product, or other property or other economic losses. Imagine Surf shall not be liable for contribution or indemnification, whatever the cause.
Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to particular customers. Imagine Surf’s obligations under any warranty shall be limited, to the greatest extent allowed by law, as provided in this Imagine Surf Limited Warranty. This Limited Warranty gives you specific legal rights; you may also have other rights, which vary from one jurisdiction to another.
The following issues are NOT covered under this Limited Warranty:
- Damage caused by impact or droppage
- Damage caused by abuse, accident, or misuse
- Damage caused by user transport
- Damage caused by normal use or wear and tear
- Damage caused by heel or foot dents
- Damage due to sun exposure
- Damage due to prolonged heat exposure
- Damage caused by improper storage
- Damage caused by user storage of any kind
- Damage caused by natural events such as flooding, fire, earthquake, lightning, etc.
- Damage caused by after-market repair or alterations
- Damage caused by use of board after a warranty claim has been submitted
- Damage caused by use of board in any surf environment